Shipping policy

 

Unless otherwise noted in the order process, The Felt Store Europe ships all items within two days of receiving an order by DHL parcel or DHL merchandise mail.

You will be notified of any delay or cancellation of your order.

You can request returns by e-mail: service@thefeltstore.eu.

Standard shipping:

DHL Warenpost National (dhl.de)
National shipments
(up to 1kg, max. dimensions: 35 x 25 x 5 cm)

DHL Warenpost International (dhl.de)
International shipments
(up to 1kg, max. dimensions: 35 x 25 x 10 cm)

DHL Paket National (dhl.de)
National shipments
(up to 31.5kg, max. dimensions: 120 x 60 x 60 cm)

DHL Paket International (dhl.de)
International shipments
(up to 31.5kg, max. dimensions: 120 x 60 x 60 cm)

Freight forwarding:

(if shipment of the order is not possible as DHL Paket, e.g. shipment of felt yard goods).
National and international shipments

DPD (dpd.com)
GLS (gls-one.de)